To instruct Alternative Family Law formally, the best cause of action is to telephone briefly so we can see if your problem is within our areas of expertise (and refer you to someone else if not) and make an appointment.
You can of course email us first. If so, please always include a telephone number if possible. Please include details of when we can call you back and at what times you will not be available.
If you are abroad, or find it difficult to telephone us during office hours, please also email us.
If you are Deaf or hard of hearing you can use Typetalk (18001 020 7407 4007) or you can email us. For Deaf or the hard of hearing enquirers we can also arrange internet chat instead of a telephone call if required.
When we have made an appointment, we will send you confirmation of the appointment together with our terms of business and a client questionnaire, which you can also find here. The questionnaire is an Microsoft Word file and you should be able to complete it online, save it and email it back to us. If you are unable to use or convert the MS Word file, you can find an Adobe PDF version to print out here.
If you are instructing us for mediation services, you must not complete the client questionnaire. We will send you a different mediation information form instead.
Although it is always good to meet at the beginning of instructions, for clients who cannot come to London, we can arrange a long telephone conversation instead.
When you instruct us we need to verify your ID to comply with money-laundering law. Therefore when you come to see us, please bring:
Please bring originals. We will check them and take a copy for our records as proof. If you do not have such documents, please let us know before the meeting so we can discuss suitable substitutes.
If you cannot come to London to meet us, we will still need to have your ID checked and verified. We can have this done by a lawyer abroad as agent. If you already have a lawyer, he or she may be prepared to do so without charging you for it.
You can find an information sheet for the agent here.
We are confident of giving our clients the highest level of service. Most problems with solicitors are as a result of misunderstandings, which can easily be put right. We therefore recommend clients contact us immediately if they think something is wrong. We hope that in most cases matters can be resolved informally. However, for the rare cases where a client feels the service has not been up to standard, they can contact us for a copy of our complaints procedure setting out how we will handle a complaint. If we cannot resolve the complaint, it can ultimately be taken to the Legal Complaints Service (or from later in 2010 the Office for Legal Complaints). This has to be done within six months of the end of a case or within six months of finding out there was a problem. This includes complaints about a bill.
3 Southwark Street, London SE1 1RQ, T: +44 20 7407 4007
This is an outline of the law, practice and procedure in England and Wales. It should not be taken as specific advice. All families and couples are different. The law may have changed since this was written and we therefore accept no liability for inaccuracies. Where examples are given, your personal circumstances may vary slightly, but the difference may be significant for the outcome of the legal process. Contact us for specific advice on your own circumstances.
We take no responsibility for the content of any web pages linked to outside Alternative Family Law.